I got a email this afternoon that said important information about your order, and it said to call *****with my ref number and the working hours on weekends says 9am to 7pm. But then i called around 6pm and they were closed? And im wondering what this type of email is about is it just to verify your identity?
@Mia88 The email which you've received may have been sent by our Sales Support team. It's likely that they would like to confirm some details with you before processing your order.
If you'd like for us to look into this for you, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.
@Mia88 Our Sales Support team should be available through the My Optus App. Alternatively, you can reach out to them directly on 1300 308 730, Mon-Fri 8am - 8pm, Saturday 9am-5pm (AEDT). Let us know how you go.
@Mia88 Yep, that's correct. The number provided above will allow you to speak directly with our sales support team. Just a heads up, I don't believe they're available on Sunday, however, you'll be able to speak to them Monday-Saturday.