I'll reach out to marketing.
I'll ask if the customer can expect to receive communication from us or Flybuys after succesfully redeeming the points.
I also have the same problem, Optus can not tell me if my order was processed correctly and Flybuys can not tell me anything either. I will not pay for this new service until this is resolved. Included in my online deal was 40000 flybuy points and a Google home device.
Hey guys, I've brought this one to the attention of our marketing team.
I'm just waiting on a response. I should have something by tomorrow morning.
I can confirm that the Google Home to be sent to the customers nominated mailing address 30 days post activation.
Did anyone receive a reference redeeming the offer?
Hey guys, I've heard back from Marketing.
Customers who redeem their Flybuys points + Google Home will not receive a confirmation email/SMS from Optus or Flybuys.
You can expect to receive a confirmation email from Edge Loyalty when your Google home is on its way. It's also a good idea to keep an eye on your SPAM folder.
If you haven't received a response within the quoted timeframe, we can always follow up for you from our end.
That's not a problem.
Have a great evening 🙂
Just an update, I got a notification from AusPost that something is on its way from Optus. I presume it is the Google Home.
I activated my Optus service on 26th Nov.