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Online Community Manager
Online Community Manager

Re: Google Home and Flybuys Promotion

I'll reach out to marketing.


I'll ask if the customer can expect to receive communication from us or Flybuys after succesfully redeeming the points. 

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Occasional Contributor
Occasional Contributor

Re: Google Home and Flybuys Promotion

I also have the same problem, Optus can not tell me if my order was processed correctly and Flybuys can not tell me anything either. I will not pay for this new service until this is resolved. Included in my online deal was 40000 flybuy points and a Google home device.

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Online Community Manager
Online Community Manager

Re: Google Home and Flybuys Promotion

Hey guys, I've brought this one to the attention of our marketing team.

I'm just waiting on a response. I should have something by tomorrow morning.

 

I can confirm that the Google Home to be sent to the customers nominated mailing address 30 days post activation.

Did anyone receive a reference redeeming the offer? 

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Occasional Contributor
Occasional Contributor

Re: Google Home and Flybuys Promotion

Nothing from Flybuys?

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Occasional Contributor
Occasional Contributor

Re: Google Home and Flybuys Promotion

No reference to Flybuys or google home as yet

 

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Online Community Manager
Online Community Manager

Re: Google Home and Flybuys Promotion

Hey guys, I've heard back from Marketing.

 

Customers who redeem their Flybuys points + Google Home will not receive a confirmation email/SMS from Optus or Flybuys.

 

You can expect to receive a confirmation email from Edge Loyalty when your Google home is on its way. It's also a good idea to keep an eye on your SPAM folder.

 

If you haven't received a response within the quoted timeframe, we can always follow up for you from our end. 

 

 
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Occasional Contributor
Occasional Contributor

Re: Google Home and Flybuys Promotion

I will keep track of this, thanks

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Online Community Manager
Online Community Manager

Re: Google Home and Flybuys Promotion

That's not a problem.

 

Have a great evening 🙂 

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Occasional Contributor
Occasional Contributor

Re: Google Home and Flybuys Promotion

Just an update, I got a notification from AusPost that something is on its way from Optus. I presume it is the Google Home.

I activated my Optus service on 26th Nov.

 

Cheers 

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Occasional Contributor
Occasional Contributor

Re: Google Home and Flybuys Promotion

Good one, not far for me then. I'm only 2 days behind you. Cheers

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