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New Contributor LauranceJS
New Contributor

Getting my mobile number back

Optus mistakenly cancelled my number 6 months ago when I went to a prepaid plan, since I was overseas for a year. I have been trying ever since to get it back and was recently told that it was given to someone else who ported it to Vodaphone. However, the number is now in limbo as no one can currently use it. If you call my number, you get a recorded message ("Your call couldn't be connected...") and my own mobile (with the original sim card) says "SOS calls only". I was told by an Optus store manager to go to the Ombudsman, but this is absurd! Why can't Optus release my own number (which I have had for 25 years) back to me???
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Respected Contributor
Respected Contributor

Re: Getting my mobile number back

Optus mentioning it went to Vodaphone makes me think they maybe the number was originally from Vodaphone. So it wasn't that someone else ported it out to Voda but instead it was originally frmo Voda so after the standard 6 months in quarantine, Optus released it back to them which is standard practice. It's a long shot and Voda's processes might not allow for it but maybe try calling Voda and asking them if they could sign you up to a pre-paid plan with your number. If they can, once activated you can port out to whoever you want to use. 

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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Trusted Contributor
Trusted Contributor

Re: Getting my mobile number back

The numbers are the property of ACMA, then managed by the phone companies. It's annoying, but we don't have ownership of our numbers.

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Esteemed Contributor
Esteemed Contributor

Re: Getting my mobile number back

The ombudsman seems unlikely to be of much help in this. 

 

You only 'own' a phone number for as long as you pay for it. If you stop paying then the Telcio is free to use it as they want. Most provide a six month change of mind period but after that it can be anyones. AFAIK for any numbers (landline or mobile) you can't request specific numbers from the pool (even if that number is currently available)

 

Peter Gillespie

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