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Get my cancelled number back

Mickayla18

Hi I've recently been in contact with Optus via live chat and few weeks ago by phone. I was discussing about my overdue bill and restoring my account. When I rang off my mothers phone we discussed a payment plan to pay off my bill and I had 4.5 months to pay it off and in the meantime they restored my service and I had to $133 each fortnight as my new payment plan. All good. However in the next two days my phone was disconnected again. I rang again to ask why was it disconnected and they did not think it was me and asked for my license which I didn't have on me at the time. They said until you give us the license we can't restore it. So I had to leave for the weekend and wouldn't be able to call until Monday. Tried calling Monday with my mothers phone but when I follow the prompts it doesn't recognise my own number. So I contacted them via Optus live chat for several days and got nowhere. They said we can restore the service once the bill is paid fully so I did that bill is fully paid then they said my account has already gone to a collection agency which I hadn't received a notification about it until that morning. So I contacted the collection agency and gave them my receipt numbers as I paid my bill fully already to Optus. They said they will take note and sort it out. I told Optus I had sorted it out with the collection agency and now they are saying since my service has been cancelled 3 times it can't be reactivated. And I just kept getting told to talk to this person that person etc. getting nowhere!!! They said to get a new number and service but I explained I need that same number as everything is connected with that number, my banking, university, my nieces specialist doctors who I contact in case of any emergency and everyone has that number. They said to contact the financial team. At the moment I can't contact them because I don't have another to call off. All I want is that same number again I've had it for years. Help?

Re: Get my cancelled number back

Shauna

Hey @Mickayla18 - thanks for getting in touch. I can see @Tano requested a PM from you yesterday. Are you able to confirm your mobile number, full name and DOB via private message? We will take a look into this for you. 


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Re: Get my cancelled number back

Mickayla18

Hi yeah I can do that. How do I personal message you guys? 

Re: Get my cancelled number back

Tris

You can either click on a user's name and then 'Send private message' or you can do it here @Mickayla18 Smiley Happy


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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