Hi I've recently been in contact with Optus via live chat and few weeks ago by phone. I was discussing about my overdue bill and restoring my account. When I rang off my mothers phone we discussed a payment plan to pay off my bill and I had 4.5 months to pay it off and in the meantime they restored my service and I had to $133 each fortnight as my new payment plan. All good. However in the next two days my phone was disconnected again. I rang again to ask why was it disconnected and they did not think it was me and asked for my license which I didn't have on me at the time. They said until you give us the license we can't restore it. So I had to leave for the weekend and wouldn't be able to call until Monday. Tried calling Monday with my mothers phone but when I follow the prompts it doesn't recognise my own number. So I contacted them via Optus live chat for several days and got nowhere. They said we can restore the service once the bill is paid fully so I did that bill is fully paid then they said my account has already gone to a collection agency which I hadn't received a notification about it until that morning. So I contacted the collection agency and gave them my receipt numbers as I paid my bill fully already to Optus. They said they will take note and sort it out. I told Optus I had sorted it out with the collection agency and now they are saying since my service has been cancelled 3 times it can't be reactivated. And I just kept getting told to talk to this person that person etc. getting nowhere!!! They said to get a new number and service but I explained I need that same number as everything is connected with that number, my banking, university, my nieces specialist doctors who I contact in case of any emergency and everyone has that number. They said to contact the financial team. At the moment I can't contact them because I don't have another to call off. All I want is that same number again I've had it for years. Help?
Hey @Mickayla18 - thanks for getting in touch. I can see @Tano requested a PM from you yesterday. Are you able to confirm your mobile number, full name and DOB via private message? We will take a look into this for you.