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2018-10-16 01:15 PM
Looks like they don't really care or are bothered with a small percentage of customers moving over. Doubt we'll see them introducing it so those who need/want the service will just have to port. Quite annoying after years of loyalty, but have to vote with $$
2018-10-16 01:40 PM - edited 2018-10-27 02:48 AM
See how they react when people who got a contract with an S8 when they were released, jump ship in 172 days. Not that anyone is counting :-)
2018-10-17 12:49 AM - edited 2018-10-17 01:22 AM
Referring to Steve157's comment I have found a few things (all references below):
using (1.) I have looked at mobile devices and believed that means it should be compatible. Also double checked it would be by referrencing (3.) to see which bands then using (4.) to show that band 25 is compatible shown in (1.). Hence I believe the doucment is misleading according to (5.) and I am either free of contract due to optus breaking since I just want either my mobile or mobile broadband service transfered to my galaxy watch which is a mobile device which is what is detalied in (1.),(3.)and (4.).
To check that they aren't playing nice I also used (2.) (as steve157 mentioned and typed *#06# into my watch and input the first of my IMEI) to get (6.).
So after that I am getting a callback between 8-10am for lvl 3 techincal resolution and if I do not get a resolution I will bring my complaint to the TIO and see what they say.
Given I have three outcomes I will be happy with:
1. I will have complete coverage and support with my galaxy watch.
2. I will have support with my galaxy watch with updates saying where they are at with the network and and ETA.
3. I will be free of my contract to go to a compatable ISP.
Please note that there was a TIO report released a report for 2018 (7.) which is summarised in (8.) showing massive amounts of complaints for optus not to mention the rise in the amount too. Also (9.) which shows that optus has also been shown that they have previously mislead customers and have been ruled a $10M fine. Also that I didn't demand that I didn't ask for it to have a mobile number or be on a mobile contract or broadband contract. I'm fine with transferring my mobile broadband contract as BYO device is allowed on that CIS and I assumed should be compatible.
Please help me show support for the galaxy watch LTE through this link:
(1.)"https://www.optus.com.au/shop/support/answer/device-compatibility-for-optus-4g-plus?requestType=Norm..." accessed 18.10.2018
(2.)"https://www.optus.com.au/shop/mobile/network/coverage" accessed 18.10.2018
(3.)"https://www.droid-life.com/2018/07/18/samsung-galaxy-watch-hits-fcc-with-wifi-and-lte-connectivity/" accessed 18.10.2018
(5.) MY contract with optus
(6.) taken 18.10.2018
(7.)"https://www.tio.com.au/__data/assets/pdf_file/0006/257325/Telecommunications-Industry-Ombudsman-Annu..." accessed 18.10.2018
(8.)"https://www.businessinsider.com.au/complaints-about-australias-telecommunications-had-another-massiv..." accessed 18.10.2018
2018-10-17 09:33 AM
Hey guys I have just been off the phone with an OPTUS customer relations advisor and they have now said "since they have not adviced that the device would work on the network they are not responsible." They argue that on all their contracts and mobile network pages they describe the devices compatible as mobile devices and in fact the galaxy watch is a wearable device hence a non-compatibility. I also got the feeling they aren't going to look into it at all. I'm still going to go to the TIO but I am just going to look to get out of contract with minimal cost to go to vodafone or telstra.
2018-10-17 09:50 AM
Many Optus customers are unhappy or even angry that Optus is not participating in the Galaxy Watch link program. Optus brought this on themselves to a large degree by not making a decision early and in some ways deceiving potential users that a connection may be possible. I believe they were just trying to retain your business.
The solution now is to understand that in the short term the resolve is to move to another provider.
I've got little idea of what the legal implications are in respect to any contract that may exist between you and Optus but would have thought there is an opportunity here for Optus to recover some respect by waiving the cancellation fee, particularly for longer term customers, and giving themselves some chance of recovery when for competitive reasons they will have to enter the eSim market with some zest.
2018-10-17 09:56 AM
Figured this would be their response to be honest.
Very technically they haven't done or said anything wrong. Their view 'can't complain about a service we never advertised'.
However, for good measure they could allow to break contract for no fees as a goodwill gesture. I personally have 10 months to go, so dont want to really pay the $200-odd to get out of my sim only plan. If anyone is successful, appreciate the heads up.
2018-10-17 10:19 AM
This is what i got from Samsung on Facebook
2018-10-17 10:31 AM
The thing is I'm looking at it even at the discount I get from Optus for my device I can switch to Telstra for cheaper for $79p/m (top plan) + the $49p/m equivelent if i pay out my handset. Plus they are only 12 month contracts. I swear they used to be way overpriced! I'm gonna switch it looks logical plus i've seen the coverage for telstra vs optus.
2018-10-22 10:36 AM
Generally quite embarassing for Samsung that a major carrier is not supporting it.