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New Contributor
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Galaxy S5

My wife's new Galaxy 5S has LTE/WCDMA/GSM as the network mode. The network operator shows YES OPTUS but she cannot make or receive phone calls, Does she need a different SIM or a is there something we are missing?

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Valued Contributor
Valued Contributor

Re: Galaxy S5

Hey there,

 

Nope, that phone should work - particuarly if it says "YES OPTUS". Does it allow you to use data, and/or send SMS messages?


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Re: Galaxy S5

Thanks for the reply but no SMS or mobile data.

It says YES OPTUS when I select the network but displays OPTUS AU on the home screen. Everything else, including WIFI and Internet, seems to work OK. 

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Moderator
Moderator

Re: Galaxy S5

Hey @Comb

 

Have you spoken with our 24/7 Tech team to look further into this to see what might be causing this issue?

 

Does the SIM card work on any other device with no issues?


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Re: Galaxy S5

Hi Marie.

I have not spoken to the 24/7 tesch team yet. The Sim is currently in a Galaxy 4 and is working fine.

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Moderator
Moderator

Re: Galaxy S5

Thanks @Comb, that's certainly unusual.

 

Was the phone purchased from Optus directly?

 

Is it still covered by warranty?

 

If so you will need to take it into your local Optus Store as we may need to send it away for repair or replacement.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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