Free streaming services (Spotify, iHeartRadio, etc) on prepaid

[eetee]

So I'am a long time user Optus prepaid and for a while now I have been using Spotify every now and then on my mobile since it doesn't count towards my data usuage.

I don't use this service that regularly, however I have recently noticed I am unable to connect to either Spotify or iHeartRadio via the mobile network (I can reach these services via the app when connected to WiFi). At the same time I am able to browse webpages via Chrome normally.

I first noticed this issue on 09/07/2016 and decided it may just have been a network issue which would be resolved 'soon', however this issue persists.

I have also confirmed the same issue with family members on their phones with separate Optus accounts.

[Dan_C]

Good afternoon @eetee, 

This is the first time I've come acros this issue on the forum. Can I get you to check your APN settings? You should see the following:

1. Name: Optus Internet.
2. APN: internet (If data is not working, use: yesinternet)
3. 4G APN: yesinternet (requires compatible plan/device)

Android

1. From the home screen, tap the Menu button.
2. Tap Settings.
3. Tap Mobile networks.
4. Tap Access Point Names.

iOs

1. From the home screen, tap settings
2. Tap Mobile
3. Tap Mobile Data Options
4. Tap Mobile Data Network 

[eetee]

Hi Dan_C,

I have followed your Android instructions and see the following 

In case this helps the phone I am using is an Asus Zenfone 3 (ZE552KL). Screenshots from the phone information pages below...

I don't have full information on my family member's phones right now, but one is a fairly recent Samsung Galaxy and the other two are both Huwei phones bought with in the last 3 months from an Optus Store.

Regardless of the eventual outcome, thanks for your time for helping. It is much appreciated!

[Dan_C]

Hmm, that all looks fine to me! I might need to take a look at your service configuration from the back-end. Can you send us a private message with your account details?

I'll need your full name, DOB and mobile number.

You can send that through to → http://yesopt.us/pmdan

I'll get back to you as soon as I can.