You will likely be charged a bit more (these scams are 'subscriptions') so when you cancel the full amount is due.
Simply ask Optus (not this forum) to dispute the claim. Also ask them to set your premium SMS amount to $0 a month.
That should see these charges refunded and will stop it happening again (Even if you click on the 10 fatest anorexics facebook link one day)
Hi this just happened to me. Most annoyed. I sent a message saying STOP but then tried to ring the number. It was an American number with a recorded message. It had an option to opt out then asked for more details so I hung up. How can this happen when I haven't authorised anything with Optus.
Thanks for reaching out to us about this.
Sorry to hear that this has been the experience you've had.
I'd recommend having a chat with our Customer Care team and asking them to set your Content Service's spent limit to $0 and to dispute any charges you've received with the Third Party Content provider.
The Third Party provider will then directly contact you to discuss the charges and can apply a credit.
Hope this helps.
Unlike many cons, the proceedure for stopping future attempts and for getting your money back is fairly straight forward (although annoying).
Its not really a problem that has an obvious legal remedy unfortunately (which is why the scam has lasted so long). The ACCC took a good look at the industry and scam a few years back, but that was when the amounts were $1000's and the refunds never given easily. The ACCC at least stamped out the worst excesses but sadly wrote itself a glowing report of commendation and has vacated its responsibilities since (allowing a small cottage industry worth millions to take its place).
The scam now works by usually only taking small amounts (<$100) and anyone who complains automatically gets their money back. No doubt any leagl action would result in only a similar level of recompense and punishment. Thankfully the bigger Telcos are shutting down the worst excess soon.
I stumbled across the crimina1 ban recently too (I think I describes something Optus did as "almost crimina1")
Obviously you've got a history with Optus there. Prepaid sounds like a good idea (plus they have the benefit of no 'helpful' un asked for top ups up to $1500 in a month. Also unused data can usually be rolled over to the next month)
FWIW I do think we have a pretty good consumer protection legal frame work (for example this scam is easily reversed and blocked these days).
I have also just received this text after hitting some click bait in Facebook. I SMS'd "STOP" back in only a minute, but my Optus account had already been charged $6.99 plus another $0.25 (for no reason). I have now set my Premium SMS limit to zero and 'queried' both charges via the OptusZoo site. Optus Moderator, is that all I need to do? How long until the fees get reversed?
I just had the exact same thing happen to me. I started getting these weird Spam like messages from TAM TIME, and I ignored them, thinking there were junk. Upon a few more, I finally replied with STOP. I didn’t want to send anything initially thinking that was the scam. But unbeknownst to me, I was charged every time I received the msges! I just had a quick look at my app and my bill is DOUBLED. I am livid.
Who can I speak to to reverse this?? I signed up for nothing. I hardly use the websites as they are. The only online component I use is the app on my phone to check my data usages. I NEVER signed up to some weird international TAM TIME scam. There is no way I’m paying for these. I changed to Optus a year ago because of the value for money. Yet I, and many many others it seems, gets scammed in this fashion. It’s frankly disgusting. Who can I speak to??
Thanks - Jo