Hey @AlanParker, its certainly not great to see that this has happened to you. We would be more than happy to provide an update to assist in the best possible way.
If you could please send through a message to our Optus App, we would be more than happy to look into it and get back to you with some more information.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.