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Nannu
New Contributor
New Contributor

File a complaint against optus

Hi friends

i was using optus from last 1 year. I change my plan from prepaid to postpaid on 8 june 55$ 12 m 50 gb. They were giving me on 25 gb . for 1 week i was asking for 25 gb but they haven’t added. On 11 july i bought one new prepaid number under my name but suddenly on 17 july they convert my old postpaid number to prepaid without my permission and barred my all services. Now i am calling them again and again live chats to convert back to postpaid but they arw saying u have to wait 15 m to 4 hours. how can i get help

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petergdownload
Honoured Contributor
Honoured Contributor

Re: File a complaint against optus

The time delay might be unavoidable. 

 

I'd count yourself lucky if you get things all reverted correctly in that time frame.

 

Good luck

 

Peter Gillespie

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QeyboredWarrear
New Contributor
New Contributor

Re: File a complaint against optus

if you make mistake, you need optus to fix.

don blame them

QBW
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Toomey
RetiredModerator
RetiredModerator

Re: File a complaint against optus

Hey @Nannu, I'm sorry to hear you've had issues with your number(s). It's hard to picture exactly what's happened here so please feel free to send me a private message with the below information so I can check this for you.

 

Full Name:
DOB:
Phone Number(s):
Are You The Primary Account Holder: Yes/No


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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