Searching...

Mobile

Reply

Re: Extra credit add on and extra credit

Dan_C

@MissBec85, you'd recharged via Optus.com.au/recharge?

 

What's the name of your prepaid offer, for example - My prepaid ultimate.

 

I've tried a mock recharge from my end. I'm being presented with two options:

 

$X amount weekly recharge

$X amount Extras credit add-on

 

This may differ depending your rate plan. You can see your recharge options on the rate plan CIS document

Some offers may not have data top-up options. 


__________________________________________________________________________


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Extra credit add on and extra credit

LordGrim

I have the same problem. and I use optus prepaid epic data plan. is it possible to use it for data?

NEED TO TRANSFER PREPAID EPIC DATA ADD ON TO USABLE INTERNET DATA - PLEASE HELP!

pedrow

Hey, i am also having trouble with this. I did purchase $10 optus recharge but when i recharged it and checked my balance, it said $10 extra credit add on. My current plan is Optus Prepaid Epic Data, i am hoping that you could transfer the recharge into mydata instead of extra credit add on. thankyou.

Solution

Re: NEED TO TRANSFER PREPAID EPIC DATA ADD ON TO USABLE INTERNET DATA - PLEASE HELP!

Ray_YC

This is not something that we can currently assist with here on the forum. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. If not, please chat with us.  


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Extra credit add on and extra credit

Siouxi

I have this problem everytime I recharge $20 on my phone. The app does not give me a choice it just says a recharge amount and then I have to spend 20 mins trying to contact someone at optus to take it off my extras credit and transfer to my main credit , im fed up and about to go to Telstra....how do I stop this happening?

Re: Extra credit add on and extra credit

Ray_YC

Does recharging online instead help?


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Extra credit add on and extra credit

Siouxi

 

 Yes i went on line and it gave me exactly the same option choices as the app, i put thirty dollars on my other grandaughters phone and it went straight on to the main credit, so obviously it's a way of getting people to spend more, I don't want to put $30 dollars on their phones in the future as they only use phones when they are here so I only need enough to keep the number active, so this needs to be sorted as it is obviously an issue for other people too and I wont keep going through this with Optus. Means I will have to go into the shop each month to recharge by the looks of it or go to another provider.

Highlighted

Re: Extra credit add on and extra credit

Ray_YC

It sounds like it displays the recharge options based on the Prepaid plan you are on.

This is not something that we can currently assist with here on the forum.
Please chat with us if you need assistance with this before you recharge again next.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Post a Reply
Top Contributors
78 Kudos
73 Kudos
63 Kudos
55 Kudos
49 Kudos