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New Contributor Hegsieb123
New Contributor

Excluded data charge

I have discovered a charge in my billing regarding my data. I have been unable to access the internet or anything for 3 days and I think this may be connected. Can anyone help me out? 

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2 Replies
Online Community Manager
Online Community Manager

Re: Excluded Data

Hi Hegsieb123,


Not here I'm afraid as we don't have access to customer accounts.


It is possible but does the billing period include the last 3 days? It may be for prior to these dates.


Please Message Us here or from your My Optus app under the Help menu for further assistance.


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Honoured Contributor
Honoured Contributor

Re: Excluded data charge

Contact Optus via Live Chat and find out the status of your bill and service.

Peter Gillespie
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