Need to find out your account balance, bill due date or request a payment extension?
You can easily do this by sending a text with the word MENU to 9999 from any Optus Mobile or Mobile Broadband device that allows you to send texts. Plus there's lots of options for you Pre-Paid customers too 😉
Check out the handy guide below for a breakdown of the different functions:
*Me2U requires a My Account/Optus Zoo username and password
These SMS are free when used within Australia, rates will apply for Post Paid customers who are roaming overseas.
Also note that not all functions will work with all plans and services.
hello，if I want to recharge my prepaid sim card,but it say "Oh No! We couldn't recognise your mobile number. Do you mind double checking and then try again?" can you help me，I need this phone number
Hi Ray - chat with us via this link so we can check into this issue for you.
Please help, never have a service like Optus, worst than Vodafone. Please tell me how the new customer knows their an account number when needed to do online my account register? Have enough with Optus today Never referral to anyone I know......
hi there? Anyone can help me? I have reload $20 optus recharge yesterday, I need to use $10 for data, $10 for calling/SMS...
It's hard to download optus app, any SMS way to activate the plan?
Good Morning Pinkylin - happy to have a look for you if you like to PM me your full name, DOB for ID and also your mobile number! Thanks