I have given up ever hoping this any of these services would work
text BAL to 9999 - message back : Your keyword is not recognised text MENU to 9999
text MENU to 9999 - message back : your keyword is not recognised text MENU to 9999
typical useless optus
Please include your phone number, full name and DOB.
Hmm I'm going to need to see the errors to raise an escalation. Are you able to send through a photo of your screen from another device?
If not, just send through your number, name, DOB and I'll see what I can do.