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Early Upgrade with $30 Credit and 10% Student Discount

Sherby

I recently accepted Optus' offer for early upgrade which I did online. I got My Plan $130 with $30 monthly credit plus I had additional 10% Student Discount, which is also applied monthly. My account is now updated and it shows the 10% Student Discount UNDER ADD ONs, including all the free services that comes with the plan but it does not show the $30 monthly credit.

 

I attached some screenshots while doing the upgrade.

 

Should my plan detail under My Account shows the $30? Does anyone had this same problem before? I don't want to wait for my billing to see if there's really a $30 monthly credit. I want to make sure it's true and is applies on my account before I get the bill.

 

Hope someone could enlighten me about this 'cause not even the chat agents I 'talked' know what the customer's account should show or look like.

 

Thank you.

 

Screenshot_20170723-135445.pngScreenshot_20170720-235130.pngScreenshot_20170721-002159.pngScreenshot_20170723-111324.png

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Re: Early Upgrade with $30 Credit and 10% Student Discount

petergdownload

Optus will bill you the full $130 (that's technically the plan you are on). They will only apply the credit on the monthly bill as a $30 refund.

 

This is because if you end up leaving Optus early the payout calculations don't include the $30 bonus.

 

Regards

 

Peter Gillespie

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