This is a dongle I use to get WiFi when away from home. It's on a prepaid basis. On 23rd March 2016 I put $50 on it, and that was supposed to be good for up to a year. I had no occasion to use it until 30th September when I plugged it in to use and it said I had to recharge as there was no credit balance on it. I needed the WiFi so I paid another $50, but I need to know two things: (1) what happened to the $50 balance from March? (2) How/where do I go to check the balance on the prepaid. This device is not listed on My Account, I don't know why (as I have an Optus mobile postpaid plan).
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Hmm are you sure it was the long expiry you added credit to as I have been caught out by this before? Not sure if prepaid can be added to a postpaid service under the My Account portal.
You can normally check your balance via the built in sms in the modem admin section. You simply send a text to 9999 with the subject balance. If you type http://192.168.0.1 into your browser the username and password both should be admin. The sms menu should be on the top tab.
Thank you Yeldarb for your response. Before you answered, I managed to find the receipt for my original credit of $50, and down the bottom of it were instructions to actually use the voucher to recharge. Duh, never thought to look there - I incorrectly assumed that the guy who processed my payment in an Optus kiosk would have applied it to the recharge. So I've now recharged using that voucher from March (it was good for a year). Still haven't figured out how to check the balance remaining though. The device is a mini wifi modem, not a phone or iPad, and when I type in the 192.168.etc. in my browser on either of those devices it instead opens my Netgear home router/modem. I would have thought there would be a way to log in to Optus using the phone number assigned to the mini wifi modem or some other unique identifier, but cannot find such.
You must have an account with Optus. I just logged in and found my mobile wifi info with usage etc at the side of the screen. I didnt expect to find it all so easy. i presume it comes up with all your devices with their information. try it.