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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Cynic
New Contributor

Dumb Q - how do I open a support case?

I want to query an incorrect bill, but I can't see any way to open a case for this. 

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Esteemed Contributor
Esteemed Contributor

Re: Dumb Q - how do I open a support case?

Click on the live chat link below and speak with billing and accounts about your billing issue would be an easy method.

 

https://www.optus.com.au/shop/notices/service-chat

New Contributor Cynic
New Contributor

Re: Dumb Q - how do I open a support case?

Oh, OK, thanks.

Esteemed Contributor
Esteemed Contributor

Re: Dumb Q - how do I open a support case?

Cheers Smiley Very Happy

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New Contributor hello_world
New Contributor

Re: Dumb Q - how do I open a support case?

hi, I'd like to bump this topic.

How do you open support cases? I was able to do this with the old interface

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Online Community Manager
Online Community Manager

Re: Dumb Q - how do I open a support case?

Hi @hello_world, Which area are you trying to get in touch with?


When you say raise a case, you'd like someone to investigate an issue?


It really depends on the type of enquiry. If you're wanting to open a fault case, that'll be via our fault team

 

Contact number: 131344

Live Chat: Personal → Mobile or Home phone & Broadband → Technical issues 

 

If we're talking in relation to sales support, general/billing - generally, we'll attempt to resolve the enquiry upon first contact. If the issue can't be resolved right away, or you request that the issue be escalated to the relevant areas manager, a commitment will be set to follow up.

 

There are higher points of escalation, such as our customer relations group. If you're unsatisfied with the resolution provided by team’s manager, we can assign you a case manager from our customer relations group.

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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New Contributor hello_world
New Contributor

Re: Dumb Q - how do I open a support case?

thanks for your response,

 

I have an open case, but I can't access it using the url https://www.optus.com.au/my-account/view-cases. who can I talk to for this information?

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Online Community Manager
Online Community Manager

Re: Dumb Q - how do I open a support case?

@hello_world, was that logged via → https://offer.optus.com.au/fault-logging?

 

If you have the reference number handy, I can go in and take a quick look.

 

Let us know. 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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