Click on the live chat link below and speak with billing and accounts about your billing issue would be an easy method.
Hi @hello_world, Which area are you trying to get in touch with?
When you say raise a case, you'd like someone to investigate an issue?
It really depends on the type of enquiry. If you're wanting to open a fault case, that'll be via our fault team
Contact number: 131344
Live Chat: Personal → Mobile or Home phone & Broadband → Technical issues
If we're talking in relation to sales support, general/billing - generally, we'll attempt to resolve the enquiry upon first contact. If the issue can't be resolved right away, or you request that the issue be escalated to the relevant areas manager, a commitment will be set to follow up.
There are higher points of escalation, such as our customer relations group. If you're unsatisfied with the resolution provided by team’s manager, we can assign you a case manager from our customer relations group.
thanks for your response,
I have an open case, but I can't access it using the url https://www.optus.com.au/my-account/view-cases. who can I talk to for this information?
If you have the reference number handy, I can go in and take a quick look.
Let us know.