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New Contributor Rustycat
New Contributor

Double data promotion issue not solved

I am so over this double data issue.  Tried for months to get this reflected on our plan and have spent so much money on extra data charges each month which I then have to contact Optus for a credit because I should have double data.  This was finally fixed last month and we got our double data.  Problem solved - NOT!!!  Now its a new month and there's no double data and it looks like I am back to square one.  I am so over this!  Can anybody help me????

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5 Replies
Trusted Contributor
Trusted Contributor

Re: Double data promotion issue not solved

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Occasional Contributor moko66
Occasional Contributor

Re: Double data promotion issue not solved

I wish i could explain , why this is happening to you and many others ? 

 

Unfortunately , most complaining about this issue are asked to send a private message - when contacted by someone from Optus . 

 

This issue should be openly spoken about in an Open Forum , for everyone to see and Optus's replies as well 

 

I sincerely hope you have your matter resolved and many others too !

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Trusted Contributor
Trusted Contributor

Re: Double data promotion issue not solved

This is an open forum. Google easily directs anyone to it. But the forum's style tends to dump threads within a day, and nobody goes looking for them except Google.

 

I doubt anyone would care much about the issue on other forums like Whirlpool, because there is already enough crap clogging that forum.

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Occasional Contributor moko66
Occasional Contributor

Re: Double data promotion issue not solved

I'm sure the Paying customers of Optus , experiencing this isue -would like to know who else and how many are affected . 

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RetiredModerator Shauna
RetiredModerator

Re: Double data promotion issue not solved

Hey @Rustycat - I've just replied to your private message. 


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