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New Contributor
New Contributor

Double billed after plan cancellation

Received 2 Optus bills after cancelling my plan and transferring another provider.
Account number: hidden310006325

04 March - $350.44. Paid.
30 March - Received email: “Your service request L-hidden409 is now complete.”
03 April - $275.00.

Please explain what the second bill is for? Is that still the cancellation fee?
I can’t access my bill breakdown on myOptus and website account as I am no longer with you?

Please respond before 21 April which is the bill due date!

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Trusted Contributor
Trusted Contributor

Re: Double billed after plan cancellation

The Optus staff that are active in the Yes Crowd do not have access to Customer Accounts. you could try and contact Optus via Social Media as in the above link 

You could write a letter to Optus Customer Relations Group, PO Box 306 Salisbury South 5106.

I am an Optus user.
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