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ddutchy
New Contributor
New Contributor

Discount offered over the phone

What to do, Optus "customer service" offered me a discount of 10% if I would reconnect due to some issues I have had with Optus. Told me I could arrange this over the phone or I could go into any Optus store and arrange it there as he would put the notes on the system. With the Easter long weekend decided to go in store. Went to store and was advised there no not possible. Refused to look on the system. Is this true...??
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10000000000GB
Trusted Contributor
Trusted Contributor

Re: Discount offered over the phone

Stores refuse to do all sorts of things, due to being franchises that have limited abilities

 

Optus chat has loads of power, but .... Good !uck

 

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Aman_B
Moderator
Moderator

Re: Discount offered over the phone

Hi @ddutchy - Could you please confirm if the 10% is a student discount or was it something else? All our current deals are available Here


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