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New Contributor cktandennis
New Contributor

Disconnected prepaid service

i would like to get back my disconnected prepaid service back, how can i do it?

 

thanks

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5 Replies
Online Community Manager
Online Community Manager

Re: Disconnected prepaid service

Hi there cktandennis,


It's not clear as to the reason why your service is disconnected and for how long it has been in this state?


Either way you would need to contact Optus directly to find out if it is possible.


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New Contributor cktandennis
New Contributor

Re: Disconnected prepaid service

i didn't recharge ontime so it get disconnected! I think over more than 6 months now! Any chance to get it back?

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Online Community Manager
Online Community Manager

Re: Disconnected prepaid service

Oh it's been 6 months? Chances are it's been through the quarantine process and the number has been allocated to somebody else. 

Have you tried dialling the number? If you get an indication that someone doesn't have it yet it won't hurt to contact Optus to try your luck.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor cktandennis
New Contributor

Re: Disconnected prepaid service

Tried to call still under disconnected message! Tried with optus customer service, negative response! Can u help?

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Online Community Manager
Online Community Manager

Re: Disconnected prepaid service

We’re unable to look into account details on Yes Crowd.


It sounds like it is beyond the point of being able to be re-activated.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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