Accepted Solution

Disconnected Phone


I have just gotten a new phone and a new SIM card because my other one got wet. I have activated the SIM and my whole phone is running well and can send imessages, etc. however cannot make phone calls. When I make a phone call or someone makes one to me I/they hear “the number you have dialled has been disconnected”. Any idea how I can fix this so that I can make calls?


Re: Disconnected Phone


Hi zoeparker,
Thank you for raising this issue.

It shouldn't be the case normally but the calls function may not be enabled on the Optus end.

This is not something that we can assist with here on the forum as we don't have visibility or access to customer accounts.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us or Message Us from your My Optus App under the Help menu. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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