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Disconnected Optus pre-paid mobile number


I have an Optus pre-paid mobile number.  It has been disconnected all of a sudden and without notice.  How do I reconnect the number please?  This is urgent as I require the mobile number to access my online banking.



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Online Community Manager
Online Community Manager

Re: Disconnected Optus pre-paid mobile number

Hi lkkoh,

How long since it's last recharge?


I’d really suggest messaging us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:

  • No Broadband connectivity (no access to the internet) 
  • No Mobile connectivity (can't make or receive calls) 

Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can. 

Alternatively, you can Message us via the My Optus app. You’ll just need to ensure that you select the relevant prompts:

· Desktop users

· Mobile users 

 Our main priority right now is to ensure that all of our customers have a working service. 

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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