I have an Optus pre-paid mobile number. It has been disconnected all of a sudden and without notice. How do I reconnect the number please? This is urgent as I require the mobile number to access my online banking.
How long since it's last recharge?
Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can.
Alternatively, you can Message us via the My Optus app. You’ll just need to ensure that you select the relevant prompts:
Our main priority right now is to ensure that all of our customers have a working service.