cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Highlighted
New Contributor SamPBris
New Contributor

Disable mobile data on 1 SIM linked to my account

Hi

Our 16y/o son keeps burning through our shared data pool, so we want to disable his mobile data.

How can we do this for just one mobile SIM linked to our account?  Ideally I would like to be able to do this dynamically so that I can turn it off, and then turn it back on later.

Thank you

SamPBris

0 Kudos
Reply
5 Replies
Trusted Contributor
Trusted Contributor

Re: Disable mobile data on 1 SIM linked to my account

I think you ask the impossible of Optus. Just port him out to the Amaysim prepaid $10 unlimited plan.

0 Kudos
Reply
Respected Contributor
Respected Contributor

Re: Disable mobile data on 1 SIM linked to my account

They can deactivate data on his SIM for you but you need to request it and I'm not sure how long it takes (it might be immediate or might take a few hours to complete). There's no dynamic option though unfortunately, would require a call or live chat each time. 

____________________________________________________________________________________________________________________________
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
New Contributor SamPBris
New Contributor

Re: Disable mobile data on 1 SIM linked to my account

Who do I call?

0 Kudos
Reply
Trusted Contributor
Trusted Contributor

Re: Disable mobile data on 1 SIM linked to my account

I don't think it's practical. You will be pulling your hair out. Then you will find they didn't do it.

0 Kudos
Reply
Moderator Kartika
Moderator

Re: Disable mobile data on 1 SIM linked to my account

Hey @SamPBris, thanks for reaching out to us. We can definitely disable data on your son`s mobile, if you still need assistance then just PM us here the mobile number, your full name and date of birth to proceed. 


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors