Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
New Contributor
New Contributor

Direct Debit



I believe i set up my direct debit few months ago, and it was working fine. This month it suddenly stopped working, and I have due payment. 

Please let me know if I need to setup my Direct Debit again !! and pay my bills manually for this month. 




0 Kudos
1 Reply
Honoured Contributor
Honoured Contributor

Re: Direct Debit

Hi Damun,


Best to contact LIVECHAT and ask about your account status.


Any chance your connected card has gone past its expiry date (or if it was a bank AMEX?)


And don't forget to request a refund for any late fee charge or $15.


Peter Gillespie