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New Contributor vyan024
New Contributor

Digital driver license is being refused in store

I went to Optus store today and would like to swap my eSim to physical sim card due to reception constantly dropped out issue. The stuff asked me for ID, and I didn't have my wallet with me except phone. She told me Optus had policy not accept DDL for some reasons. I can't find any public information on Optus website, weird. 


Is it store specific thing? 



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Honoured Contributor
Honoured Contributor

Re: Digital driver license is being refused in store

Doesn't seem unusual to have the digital license refused still apparently

You seem to need special equipment to verify it and a lot of places don't have it yet.

I'd suggest getting it accepted is probably the exception rather than the norm

Peter Gillespie

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