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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

vyan024
New Contributor
New Contributor

Digital driver license is being refused in store

I went to Optus store today and would like to swap my eSim to physical sim card due to reception constantly dropped out issue. The stuff asked me for ID, and I didn't have my wallet with me except phone. She told me Optus had policy not accept DDL for some reasons. I can't find any public information on Optus website, weird. 

 

Is it store specific thing? 

 

#digitallicensefailed

5 Replies
petergdownload
Honoured Contributor
Honoured Contributor

Re: Digital driver license is being refused in store

Doesn't seem unusual to have the digital license refused still apparently

You seem to need special equipment to verify it and a lot of places don't have it yet.

I'd suggest getting it accepted is probably the exception rather than the norm

Peter Gillespie

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andy_d
New Contributor
New Contributor

Re: Digital driver license is being refused in store

I believe the ServiceNSW app can verify the licence (maybe that's a new feature since you posted).
petergdownload
Honoured Contributor
Honoured Contributor

Re: Digital driver license is being refused in store

Good to know, however the education hurdle still exists. Person walls into a bar. Shows digital ID. Explains the bartender just needs to download an app. App says verified. Bartender wonders about app.
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andy_d
New Contributor
New Contributor

Re: Digital driver license is being refused in store

We’re only discussing Optus stores here. I’m sure their staff are familiar with phones and apps.
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Dan_C
Retired Employee
Retired Employee

Re: Digital driver license is being refused in store

I thought I'd leave an update here in case anyone comes across this thread.

We've updated our ID requirements and we now accept digital drivers licenses. 

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