@Rowan83 Yes Crowd is a public forum and not a direct support point for Optus.
Note: Yes Crowd cannot access or view customer accounts/orders.
You should have received a tracking number with your order and you have to sign for phone, modem deliveries.
Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.