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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Rossj
New Contributor


I recently upgraded from a plan with 3 GB a month to 15 GB a month. But my usage available now shows 18 GB a month and not the 15 GB I was expecting. Why is this?

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Trusted Contributor
Trusted Contributor

Re: Data

If you upgraded the plan mid bill cycle you will have both available data wise (only charged via pro rata)


Just a "quirk" of the system that it pro rata the billing charges but not the usage.


If you did not upgrade mid month then its something entirely different and you need to contact Optus about that (e.g. webchat etc)

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RetiredModerator Tano

Re: Data

Hey @Rossj, your available data usage from the old plan likely rolling over into the new plan for the current billing cycle. We can take a look into this for you, just send through a PM with the full name, account/phone number and DOB attached to the service and we'll work from there.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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