Thanks for raising this with us.
Just to clarify, could you confirm if you've come across this number under the data breakdown section of your My Optus App or My Account?
Please check out our support article on Understanding & managing your data usage.
We'd also be happy to take a look at your account to provide detailed information, however, that we’re unable to look into account details on Yes Crowd.
We'd recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
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