cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Highlighted
New Contributor
New Contributor

Data usage

My data usage on my mobile keeps exceeding it's limit. I recently took out a new plan which allows 1gb of usage because I don't use alot of data. Now what is happening if when I go to check Wi-Fi in the house it is always not connecting. So I am using my data usage all the time. To the point that every 1gb a month is now 5gb's. Help please

0 Kudos
Reply
4 Replies
Highlighted
Honoured Contributor
Honoured Contributor

Re: Data usage

What model phone do you have?

 

Regards

 

Peter Gillespie

0 Kudos
Reply
Highlighted
Trusted Contributor
Trusted Contributor

Re: Data usage

What type of router/modem do you use in the house? That may be the broken bit. You have to see if any other phone/device can connect to it.

0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: Data usage

Samsung A5

0 Kudos
Reply
Highlighted
Honoured Contributor
Honoured Contributor

Re: Data usage

Main thing is to set data warning and limits on your phone in settings. Set warning low, say 200 mb and limit high, day 950mb. Keep young you warning as needed through the month. That way you'll get a heads up the phone is chewing through data and never go over 1gb accidentally.

 

Regards

 

Peter Gillespie