We have also had this problem and YouTube (which we thought was a free stream data) has taken up 25% of our data this month alone.
Can you confirm if this is supposed to be part of the free data usage?
Hey @M28, Youtube isn't included in any data free streaming we have.
The TV streaming includes →
Our Network team have investigated the issue and they’ve advised that a recent software update on the platform has been responsible for misidentifying some data usage types as Xunlei/thunder. We’ve recently rolled back the update, which has now corrected the issue.
Just so you guys are aware, there’s no discrepancy between the amount of usage we’ve reported customers as using, only the description of the data usage type.
If there are any questions, feel free to post here or send us a private message.
Hi @ Samuel5060 - Apologies for any inconvenience caused. Could you please confirm if you've checked our online here Here on how to manage data? With regards to Xunlei/Thunde this was caused by a software update caused the excess usage. Please note the usage is correct and there’s no discrepancy between the amount of usage reported.
As I have read form most posts. ..Many relates it to YouTube being the culprit. . Then it's OK cause I used YouTube a lot.. .I was just alarmed after googling it to be p2p sharing thingy. .
Interesting I too have encountered Xunlei & hence Googled it & found this forum to discover I am not alone. My daughter’s phone had internet turned off at Optus end yet mysterious on Sept & Oct. In thirteen days used more than 20 gigs on IPhone SE which is a huge amount of data. I received a text on my phone alerting high use in Oct when it was supposedly switched off July. The main culprit XUNLEI file share which is a P2P. I will be taking this further. It needs to be investigated properly by the Ombudsman if Optus are brushing this off. Why should consumers pay for data they are not using so some unknown Chinese Corp & those involved mine crypto currencies at the expensive of the consumer.