Our Network team have investigated the issue and they’ve advised that a recent software update on the platform has been responsible for misidentifying some data usage types as Xunlei/thunder. We’ve recently rolled back the update, which has now corrected the issue.
Just so you guys are aware, there’s no discrepancy between the amount of usage we’ve reported customers as using, only the description of the data usage type.
If there are any questions, feel free to post here or send us a private message.
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Hi @ Samuel5060 - Apologies for any inconvenience caused. Could you please confirm if you've checked our online here Here on how to manage data? With regards to Xunlei/Thunde this was caused by a software update caused the excess usage. Please note the usage is correct and there’s no discrepancy between the amount of usage reported.
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