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New Contributor Rcherieu
New Contributor

Data plan

I signed up for a 12gb plan and have only received 7gb. How to fix this because it's made me really frustrated that I'm paying $100 a month for 12gb and I'm only get 7??????

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Honoured Contributor
Honoured Contributor

Re: Data plan

Is the 5Gb 'bonus data'?


This is usually applied manually after a while. You should get an SMS about it.


Its also possibly already applied, just not showing. Check when you get your 50% used warning SMS - if its at 6Gb then you know its applied.


Otherwise use LIVECHAT and just ask someone to check it.




Peter Gillespie

RetiredModerator Mike-N

Re: Data plan

Hey @Rcherieu


Has your full allowance since updated? If not, please feel free to reach out to us via private message. We're more than happy to take a look into this for you. You can also chat to us live here.  

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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