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New Contributor JessR82
New Contributor

Data being removed from plan

I received an Optus Alert text today saying 2GB is being removed from my plan at the start of my next billing cycle. Does anyone know what this could be about? Live chat staff told me to ignore the message

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RetiredModerator AlexRH

Re: Data being removed from plan

Hi @JessR82, it's definitely unusual that you're receiving this message.

Have you recently changed rate plans? 

Happy to take a look if you can PM me with your mobile number, full name and DOB Smiley Happy

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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