Solved! Solved: Go to Solution.
Jump onto live chat - http://yesopt.us/chat2us
I just tested the link and selected the "general and account related enquiries" option and got through to Glenn in under 15 seconds. Maybe try a different browser?
Apologies about the late reply there @white_rose2607. Can I get you to confirm if this Data Pack was added via your My Optus app or online? Were you still needing a hand with this? If so, please shoot us a PM with your full name, DOB and number → http://yesopt.us/pmvicky
Ah I see 🙂 No dramas! Shout out if you need a hand with anything else 🙂 For urgent inquiries feel free to get in touch with us.