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Contributor white_rose2607
Contributor

Data Pack added to the incorrect phone number

I just purchased a 5GB monthly data pack to add to my current plan. I have received email confirming my order and I think it has been added to the wrong number. How do I change it?
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Respected Contributor
Respected Contributor

Re: Data Pack added to the incorrect phone number

Jump onto live chat - http://yesopt.us/chat2us

____________________________________________________________________________________________________________________________
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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Contributor white_rose2607
Contributor

Re: Data Pack added to the incorrect phone number

Not sure why but live chat isn't loading. I tried it just before I posted this and again now.

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Respected Contributor
Respected Contributor

Re: Data Pack added to the incorrect phone number

I just tested the link and selected the "general and account related enquiries" option and got through to Glenn in under 15 seconds. Maybe try a different browser? 

____________________________________________________________________________________________________________________________
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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Moderator Vicky
Moderator

Re: Data Pack added to the incorrect phone number

Apologies about the late reply there @white_rose2607. Can I get you to confirm if this Data Pack was added via your My Optus app or online? Were you still needing a hand with this? If so, please shoot us a PM with your full name, DOB and number → http://yesopt.us/pmvicky


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Contributor white_rose2607
Contributor

Re: Data Pack added to the incorrect phone number

I tried a different browser and it worked. Thanks for the advise.

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Moderator Vicky
Moderator

Re: Data Pack added to the incorrect phone number

Ah I see 🙂 No dramas! Shout out if you need a hand with anything else 🙂 For urgent inquiries feel free to get in touch with us.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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