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Online Community Manager
Online Community Manager

Re: Data Breakdown via App

@FrustratedToMax, it sounds like you've done all you really can from your end.

 

I think we're going to need to raise an IT case for this one.

 

You're welcome to send us private message with your account details.


I'll need your full name, DOB and account number.

 

http://yesopt.us/pmdan

 

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Honoured Contributor
Honoured Contributor

Re: Data Breakdown via App

There should be a CLEAR CACHE option (for the optus app) in the app settings menu on your phone. Possibly that might help.

 

Otherwise perhaps there's something OPtus need to fix up with your account details to match them to your phone.

 

Regards

 

Peter Gillespie

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Online Community Manager
Online Community Manager

Re: Data Breakdown via App

What @petergdownload has suggest could also work!

 

 

You can try the following:

 

ANDROID USER

  1. Go into Settings > More > Application Manager

  2. Select the My Optus app

  3. Select Clear Data and Clear Cache

  4. Uninstall and reinstall the My Optus app using Mobile DATA only

IPHONE USER

  1. Open iPhone notes

  2. Type myoptus://clear and then click Done

  3. Click on the link that appears in iPhone notes

  4. Uninstall the My Optus app & restart the phone

  5. Reinstall My Optus app using Mobile DATA only

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Occasional Contributor FrustratedToMax
Occasional Contributor

Re: Data Breakdown via App

Thanks Peter, but the overall usage is showing and it knows my name when I start the app, so I think the account is linked OK. It's just the detailed data breakdown that doesn't work.

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Occasional Contributor FrustratedToMax
Occasional Contributor

Re: Data Breakdown via App

Thanks Peter - had also treid that, but tried again, and no luck.

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Occasional Contributor FrustratedToMax
Occasional Contributor

Re: Data Breakdown via App

Thanks Dan. Is contacting IT something I can do? Just a bit reluctant to post the details requested these days.

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RetiredModerator Tano
RetiredModerator

Re: Data Breakdown via App

Hey @FrustratedToMax, you may wish to raise this with Tech Support, although you've indicated they weren't of particular help and so we would need you to send through a private message with the details Dan mentioned above so we can refer it on for you. 


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