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Contributor XxJessxX
Contributor

Data Breakdown info not showing

Hey guys, 

 

Since my new billing cycle, Data Breakdown doesn’t show. 

I changed/upgraded plans on the 14th Dec, was still working. Then when the end of my billing cycle came on the 30th, I went to check my days usage, and data breakdown isn’t working. 

I’ve restarted my phone, reinstalled the app, and reset my network settings. 

 

Any advice? 

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6 Replies
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Moderator Casey_
Moderator

Re: Data Breakdown info not showing

Hey @XxJessxX, I've just responded to your PM. 

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New Contributor Briffa
New Contributor

Re: Data Breakdown info not showing

I have the same issue. I haven't changed plans though. Just stopped working halfway through December. Daily data use not showing up anymore either. 

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Contributor XxJessxX
Contributor

Re: Data Breakdown info not showing

It’s terrible. Mine just stopped also. I’ve reset my network settings, re-downloaded then app a million times and nothing for about 10 days now. I can still see the data I’ve used as a total, but not a breakdown. 

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New Contributor Aussieph3nom
New Contributor

Re: Data Breakdown info not showing

Having the same issue here, What is the solution please?

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Contributor XxJessxX
Contributor

Re: Data Breakdown info not showing

When I originally posted this, I literally had to wait it out. I reinstalled multiple times, and it didn’t work. Eventually it sorted itself out. 

 

Best bet is to wait, especially if you’re on a new contract like I was at the time. 

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Moderator Shauna
Moderator

Re: Data Breakdown info not showing

Hey @Aussieph3nom - Your app may just have a little bug. Sometimes these thing's do sort themselves out however we would recommend deleting the app and re-downloading it. We also recommend downloading this via the 4G network as opposed to Wifi. 


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