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lizziew
New Contributor
New Contributor

Customer support

I have ongoing issues with Optus regarding an order. I have had difficulty speaking on the phone to someone - waited for hours, was transferred, continued waiting.....hung up. I tried online chat - unexpectedly high volumes. The website states that online chat for all issues is 24/7. I got up early this morning to online chat before it got busy. Apparently all areas are NOT available 24/7. Orders etc don't open until 9am. I am really unhappy about this and the fact that it's so difficult to speak or chat to anyone. 

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10000000000GB
Trusted Contributor
Trusted Contributor

Re: Customer support

https://www.youtube.com/watch?v=04mb_UKeoZY

 

Employee explains how it all works

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Mike-N
RetiredModerator
RetiredModerator

Re: Customer support

Hello @lizziew

 

I can see that Toomey has responded to your post here


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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