Customer service

[#1]

On ny fourth call right now to fix internet and billing problems . Currently waiting 2 hour 22min and still holding.  Worst experience ever!!!!!!!!!!!!!!!!

[#2 · Accepted solution]

My total wait time including all 4 calls over 4 hours to fix optus problem yet to be resolved.

[#3]

No solution

[#4]

Not solved at 2hours 40 min

[#5]

Earlier in my call I was  suggested (moderated)

[#6]

I want to bill optus for my time wasted!!!

[#7]

@Dav9999999 - Disappointed to hear that you're still needing to get this followed up. Can you clarify what kind of Internet issue you have there? Since this post have you had a chance to chat to someone who was able to look into this for you? If you're still needing a hand with this please send shoot us your details here and we'd be more than happy to get that added on for you http://optus.com.au/livechat.

[#8]

Suggested solution from optus representative .

Moderated  / removed by optus. 

[#9]

@Dav9999999 - I have moderated your post due to the sensitive content Dav. If this was what was discussed I'll be sure to pass your feedback on however our forum is open for public inquiries and posts of that nature does breach our terms of use (https://yescrowd.optus.com.au/t5/Welcome-Announcements/Yes-Crowd-Guidelines/td-p/42). We want to ensure we're not isolating anyone. We're here to assist so if you can send us some details via the link I've provided we'd be more than happy to investigate this for you.

[#10]

Sensitive content reason for removal of post. Doesn't make it false or misleading. Please feel free to call me if you have any issues . I have taken time off work today to deal with my optus issues.