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Customer Service Email Address ?

JoshV

Is there any email address out there with a bit of authority as I can't seem to find one. I've been trying to resolve an issue since November and I've tried the live chat and called many times. They assured me they would fix the issue but nothing's fixed and my service has just been restricted. I find getting in contact with Optus is so ridiculously difficult

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Re: Customer Service Email Address ?

Jeneral__Pain

There isn't an email you can just write too...

 

Your best bet, given the fact you've tried escalating it, would be www.optus.com.au/complaints and fill out a complaint form. They will respond to discuss your escalation further.

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