Unfortunately they're pretty useless and you'll end up being transferred around in circles like a merry-go-round.
I find you get better traction using Live Chat, also have the ability to send the entire transcript to yourself.
I've had Optus staff members blantantly lie to me, and then I reference back to chat logs and they often backtrack.
Hi @wardcameron1 - disappointing that you haven't had much luck. I'd be happy to chase down your case manager and go from there. Can you please send me a private message confirming your account number, full name and DOB so I can take a look? Sorry for the experience.
I am sorry Cameron, I'm certainly not trying to be unhelpful I'm only able to provide you with the details I have. May I ask the name of the agent you have so we can contact them directly for you and request an update.
Hey here is a solution to the problem. OPTUS PROVIDES AN ACTUAL PHONE NUMBER WHERE YOU PUT YOUR CUSTOMER RELATIONS NUMBER IN TO GET IN A QUEUE TO ACTUALLY SPEAK TO PERSON DEALING WITH YOUR CASE. Everything else is and absolute joke ! How & the way you subject people back into your call queues only compunds the queue problems. have been trying to speak to someone since the day after my BS NBN installation since the 9/4. Missed the call by seconds. Unable to get back to here. Got through C/serv, transferring you through sir. Guess where back into the same queue and at the back end of it. SERIOUSLY