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New Contributor
New Contributor

Customer Complaint Email

Can any one tell me how to file a complaint to optus about their customer service. I need to write it in an email to be documented. Thank you

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Honoured Contributor
Honoured Contributor

Re: Customer Complaint Email

Write a letter (print out you email and send it via the post if you want). 

 

They take that much more seriously.

 

Regards

 

Peter Gillespie

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New Contributor
New Contributor

Re: Customer Complaint Email

Can you please share the optus complaints email id?

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Honoured Contributor
Honoured Contributor

Re: Customer Complaint Email

They don't have one @Dancan.

 

Either phone (its fairly hard to get to the complaint option), Visit a store in person or write.

 

IMO writing is the best way to ensure a response.

 

Regards

 

Peter Gillespie

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