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New Contributor
New Contributor

Credit Refund

Hello, my old mobile account is currently in credit (only about $26) and I'd like to organise a refund please. I can't find the option under 'My Account' and I read somewhere on an Optus website that said there was an issue with refunds with accounts starting with '62' (which mine is) and that I should contact support. Thanks, Kyle

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Honoured Contributor
Honoured Contributor

Re: Credit Refund

Try LiveChat online here (24/7)

 

Peter Gillespie

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New Contributor
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my billing code is *hidden* my account reference is *hidd...

my billing code is *hidden*
my account reference is *hidden*
i have a credit of $25.81
on 25th september i tried to get the refund and it failed and i was emailed that you would try again and notify me. i have not heard from you.
thank you
tom sandford

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Online Community Manager
Online Community Manager

Hi Tom,   We have hidden your personal account informatio...

Hi Tom,

 

We have hidden your personal account information from our public forum.

Please Chat with us so the team can find out what's happening with your credit refund.


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