Hello, my old mobile account is currently in credit (only about $26) and I'd like to organise a refund please. I can't find the option under 'My Account' and I read somewhere on an Optus website that said there was an issue with refunds with accounts starting with '62' (which mine is) and that I should contact support. Thanks, Kyle
my billing code is *hidden*
my account reference is *hidden*
i have a credit of $25.81
on 25th september i tried to get the refund and it failed and i was emailed that you would try again and notify me. i have not heard from you.
We have hidden your personal account information from our public forum.
Please Chat with us so the team can find out what's happening with your credit refund.