If you have received a notification about a content refund offer, please read below.
“We identified you may have incurred third party content charges you shouldn't have paid for.
To make things right, we’re offering you a refund of $XXXX.XX for these charges. Visit
https://dcbrefunds.optus.com.au for more info or to accept this refund using your unique <PIN> . “
If you have additional questions, (please read the FAQ’s below) you can chat with us anytime at optus.com.au/livechat or comment below
The systems and processes that Optus used to bill DCB content were not adequate and Optus has acknowledged this to the Court. The Court has imposed a $10 million penalty on Optus (which Optus has paid), and Optus has committed to the Court to offer refunds to customers that incurred third party content charges that they shouldn't have paid for.
From 24 August 2018, Optus ceased offering DCB content (other than a limited number of services for one-off content for TV shows, magazines and mobile gaming, which require express customer agreement to each purchase being charged to the customer's account).
Premium content provided by certain third party providers was not affected by the issues with DCB content. Premium content from the following third party providers remains available and you can continue to consent to that content being charged to your Postpaid account or debited from your Prepaid credit balance: