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Occasional Contributor
Occasional Contributor

Contact within Australia

Is there any possibility of contacting an Optus staffer within Australia ?

 

I have no intention of wsting my time with the filipino call centre, since those people have demonstrated onj numerous occasions that they don't have any semblance of comprehension of the Australian dialect of enclish. Furthermore, it appears they have little or no access to the systems needed to provide a meaningful response to my questions.

 

Its not a matter of visiting a store (stores don't anwer phone calls) which would entail a half day rount trip.

 

How can any comnpany hope to stay in business with such contempt for customers ?

 

 

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Esteemed Contributor
Esteemed Contributor

Re: Contact within Australia

That's the way they operate unfortunately and as far as I am aware there is no guaranteed method of speaking with Australian support staff.

 

I should say that I have always found the live chat to be more helpful however depending on your issue that may not be the best method.

 

https://www.optus.com.au/notices/service-chat

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Occasional Contributor
Occasional Contributor

Re: Contact within Australia

'the way they operate' is NOT acceptable. Optus can go do something physically impossible. 

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Esteemed Contributor
Esteemed Contributor

Re: Contact within Australia

I agree but there is nothing I can do about it other than offer alternatives where possible.

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