Accepted Solution

Contact Optus billing from overseas


There is a billing mistake on my Optus account (not covered by the FAQ). I am overseas for several months and can't phone Optus. There appears to be no email address that I can email. Likewise no SMS recipient address, nor an actual Optus Live Chat possibility. There is "Contact Us" all over the Optus website, but no actual way to contact Optus. Any suggestions please?

Re: Contact Optus billing from overseas


Live chat link:

I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy

Re: Contact Optus billing from overseas


Thank you Dave, that finally worked. Much appreciate your help. I ended up actually chatting at 1.00am Sydney time !


Interesting that the link didn't work on my laptop but DID work on my phone.

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