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Madfads
New Contributor
New Contributor

Confused about bill payment

My bill tells me to pay on 20 March but an email received today states that if I don’t pay within 5 days, my service will be restricted - wt?! 

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Confused about bill payment

Yep confusing indeed. Have a word with billing and accounts on the live chat below and ask them what the story is.

 

https://www.optus.com.au/shop/notices/service-chat

Madfads
New Contributor
New Contributor

Re: Confused about bill payment

Just sorted it out with Optus billing. A restriction reminder email should not have been emailed to me as my bill shows due date to pay as 20 March which is correct.. 

Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Confused about bill payment

I would be asking for a discount for wasting your time Smiley Happy

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